Guide:Troubleshooting UEC and REC issues

This page is a compilation of common Star Citizen UEC and REC problems that users might face. Search below for your problem, or if you need more help you can chat with other users at the official community helpdesk. This guide was based upon the community document found here.

UEC
UEC (United Earth Credits) is the planned in-game currency of Star Citizen. UEC will eventually be used to purchase almost all items available in the game. Currently, UEC is only obtainable by purchasing it from the Roberts Space Industries website. It will be obtainable in-game once the game is released, or at some earlier point in the development process. See Also:
 * Official United Earth Credits FAQ

REC
REC (Rental Equipment Credits) is the in-game currency used to purchase Rental Equipment for use in Arena Commander. You can purchase ships and weapons from the Roberts Space Industries website that can be used for 7 24-hour periods. See Also:
 * Official Rental Equipment Credits FAQ

aUEC
AUEC (Alpha UEC) is the test currency that is currently obtainable in the Mini PU. aUEC can be earned by completing missions in game, and can be used to buy weapons and space suits for use in the PU. aUEC is periodically reset as CIG updates the game.

Purchased UEC not available in Universe
This is as intended. Currently, the Universe is in alpha and as such it uses aUEC. aUEC allows CIG to test a form of UEC in game and reset it with every major patch. You can still use your purchased UEC if you wish by going to the Voyager Direct store at https://robertsspaceindustries.com/voyager-direct.

Where is my package UEC?
Package UEC will not be given until packages are locked to accounts. This will occur further along in the development of the game. This is to allow players to reclaim packages to buy new packages and disallow players from abusing package UEC by spending the UEC and reclaiming the package. Package UEC will be available on release of the game.

No REC received after subscribing
Subscriber REC is not given out immediately after purchasing a subscription. The general rule is to give it 24 hours to credit your account although it may take a few days. Rest assured you will receive your REC. If a few days have passed then you should contact support.

What is the best way to earn REC?
Racing in Arena Commander is the fastest way to earn REC, as you don't need to even finish the race. A race can go anywhere from 4 to 15 minutes and will earn you anywhere from 500 to 1500 REC.