Guide:Connection Troubleshooting

The following guide will try to help you troubleshoot and help you solve your connection problems.

Intallation & Update of Game Client
There are several known issues when trying to update or install your Live or PTU Star Citizen release.


 * Slow download speed
 * 0.0KB/s download speed
 * Halting and resuming of the download.

There are several fixes that may solve your problem. If none of this works, contact the developers on the official forum.
 * Add Star Citizen Launcher to the Firewall Exceptions.
 * On the options cog, disable P2P.
 * Disable your antivirus. Confirmed list of antivirus that block StarCitizen Launcher:
 * Avast Antivirus
 * Change the file %Star Citizen install dir%/Patcher/PatcherState -> Open in editor as Administrator. Change "downloadMethod =" from "Torrent" to "HTTP". Will disable incremental patching.