Guide:Connection Troubleshooting

The following guide will try to help you troubleshoot and help you solve your connection problems.

Intallation & Update of Game Client
There are several known issues when trying to update or install your Live or PTU Star Citizen release.


 * Slow download speed
 * 0.0KB/s download speed
 * Halting and resuming of the download.

There are several fixes that may solve your problem.
 * Add Star Citizen Launcher to the Firewall Exceptions.
 * Try the following:
 * 1) Disable your PC Network card. (In win10: Start menu->Configuration->Net and Internet->Change the adapter options)
 * 2) Enable your PC Network card.
 * 3) Press Stop in the Launcher.
 * 4) Press Start in the Launcher.
 * 5) Wait for the download to finish, then Verify the files.
 * On the options cog, disable P2P.
 * Disable your antivirus. Confirmed list of antivirus that block StarCitizen Launcher:
 * Avast Antivirus
 * Change the file %Star Citizen install dir%/Patcher/PatcherState -> Open in editor as Administrator. Change "downloadMethod =" from "Torrent" to "HTTP". Will disable incremental patching.

If none of this works, you might find success with a third-party downloader such as this one.

You can also ask for help in the Spectrum #Helpdesk channel,or contact the developers on the official forum.