Guide:Troubleshooting Launcher and Login Issues

This page is a compilation of common Star Citizen Launcher/Login problems that users might face. Search below for your problem, or if you need more help you can chat with other users at the official community helpdesk. This guide was based upon the community document found here.

General Tips/Before You Begin

 * Ensure your patcher/launcher the latest version. You can do so by checking that the version number in the lower left-hand corner is up to date. (Download the latest patcher from https://robertsspaceindustries.com/voyager-direct)
 * To update you must run the actual "RSI Patcher.exe" as admin for the patcher to work. ("Roberts Space Industries\RSI Launcher\RSI Launcher.exe")
 * If you have already downloaded the game, make sure that your game files have been verified. This is accomplished by clicking the "Settings" menu in the upper right-hand corner and then clicking "Verify."

Forgot Password, But Cannot Reset
This will happen because the RSI site still has the user logged in, and thus, you can not select "you forgot your password" since you are already logged in. To verify, go to https://robertsspaceindustries.com/ and find GREEN “/” slash in the top right next to a MY RSI menu item. Click that, then SIGN OUT. (note: the “/” slash turns RED). After signing out, click the MY RSI menu item again, and there will be a functional “Forgot Password” link that you can use.

Can’t Login to Game: Account Not Activated
Ensure you are using the correct login information by going to https://robertsspaceindustries.com/account/security and double checking your Login ID. Alternatively, make sure to activate your account with the email sent by no-reply@robertsspaceindustries.com.

Download Stopping/Slowing
See Guide:Connection Troubleshooting

Download Does Not Start

 * Ensure that CIGpatcher.exe (Under: "C:\Program Files\Cloud Imperium Games\Patcher\config") is whitelisted in any third party AV or Firewall, or web blocker you may have.
 * Change download speed limit or concurrent downloads in the settings menu in the launcher.

Update Button Instantly Resets
When the update button resets instantly/isn't working properly, manually create the subfolders under the library folder “StarCitizen\LIVE” ( You can find the library folder in the launcher: “Settings”->”Library Folder”). For example, if your library folder is “C:\Program Files\Roberts Space Industries”, create the folders: “C:\Program Files\Roberts Space Industries\StarCitizen\LIVE”.

See Also:
 * https://robertsspaceindustries.com/community/issue-council/rsi-launcher/RSIL-45621-Unable_to_start_3_0_download

No Launch/Update Button
Upon encountering a lack of an update button, double check to ensure that the account that is logged in has a "Star Citizen Game Package" at the RSI websites download page. If the problem persists, try completely restarting the launcher. Close your patcher completely: right-click the Taskbar icon and click close. Check Task Manager and watch for the "RSI Launcher" processes to disappear. Buy a Star Citizen game package (or exchange your current item for one from the main store, wait a few minutes and then restart the patcher. Ensure you have set valid firewall and antivirus exclusions for RSI Launcher.

See Also:
 * https://robertsspaceindustries.com/download
 * https://robertsspaceindustries.com/spectrum/community/SC/forum/51473/thread/no-install-button-no-live-ptu-no-nothing/860961

Out of Range Error
This is caused by font size not being set to 100%.

See Also:
 * https://forums.robertsspaceindustries.com/discussion/277347/new-launcher-failing-with-argument-out-of-range-exception

Constant Launcher Crash
Any one of the following may cause the Launcher to Crash. Try each of the following, one at a time.
 * Delete "C:\Users\XXXX\AppData\Local\Star Citizen"
 * Delete the "C:\Program Files\Roberts Space Industries\StarCitizen\Public\USER" folder.
 * Delete "C:\Roberts Space Industries\StarCitizen\Public\Bin64" folder and then use the Launcher’s VERIFY button before you click launch.
 * Verify that you have at least version 4.5 of the Microsoft .Net Framework located at "C:\Windows\Microsoft.NET\Framework64"

See Also:
 * https://forums.robertsspaceindustries.com/discussion/315127/launcher-crashes