Quick facts:30000
Code 30000 generally indicates a timeout issue. This error appears when the player loses connection to the game server (e.g. due to a server crash) or times out while attempting to connect.
Server crash
If the server crashes, do not reconnect immediately. Completely close the game and launcher, get up, grab a drink, and step away for about 10 minutes. Allow for a new server to be started and for it to recover the lost entity state.
When you reconnect, if you go to an ASOP terminal and it says "Claim" instead of "Retrieve", do not claim it. Claiming a ship is filing an insurance claim. You will get a new ship delivered to your hangar. If you see "claim" on the terminal, close the game and wait another 5-10 minutes. If you see "retrieve", retrieve your ship like normal and go on about your day.
Client crash
Delete USER folder
- Navigate to your installation folder, commonly at
C:\Program Files\Roberts Space Industries\StarCitizen\LIVE. - Delete the USER folder.
Verify game files
In the RSI Launcher, click on the cog ⚙ and click "Verify game files".
Restart the RSI Launcher
- Log out of the RSI Launcher.
- Fully close the RSI Launcher, you can do this via task manager or by opening your system tray, right clicking on the RSI icon and clicking "QUIT".
- Ensure that no other launcher instances are running.
Disable VPN/Proxy
If using a VPN or proxy, try turning it off before connecting.
Check the hardware requirements
It is not recommended to play Star Citizen on a hard drive or external SSD. See Star Citizen's minimum requirements.
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